Problems with www.flames-n-knives.com ?

Discussion in 'Fantasy Weapons and Armour' started by Skulpturen, Jan 13, 2005.

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  1. Skulpturen

    Skulpturen New Member

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    Hello,

    I'm new here and thought you guys can help me.
    I recently had problems with my order at flames-n-knives and I asked for a refund or a credit to my next order. But they didn't respond. I mailed several times but no response.
    I'm very sad... my money is gone :-(

    Does anyone else had problems with 'flames-n-knives' ?
     
  2. CB Swords

    CB Swords Forum Administrator

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    Your credit card company protects all your transactions. If a merchant does not honor their end of a transaction you can ask your card company to do what is called a chargeback. You should not do this though without first contacting the merchant (which you have done).
     
  3. LOTR Fan

    LOTR Fan Universals v. Particulars

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    I have ordered from them before, they are in my local area. They sent me the wrong item, but the problem was easily repaired. I do remember their communication being a bit slower than some other dealers - - - - just hang in there!
     
  4. Skulpturen

    Skulpturen New Member

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    Thank you!
    Unfortunately my payment was 6 months ago (It was a preorder and I had to pay full).
    I paid with PAYPAL. The problem is they only file records for 3 months! Or can I still get my money back?

    One thing I learnt: PREORDER ? Never again !
     
  5. VALAMATAR

    VALAMATAR New Member

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    On January 2, PayPal had troubles with his website.I ordered a Gandalf brooch, and yesterday my Credit Card provider call me: I was charged 18 times the same item.But as Chris said, they have a protection against fraud and problem is solved.But I'm think it's a problem of PayPal, and probably I'll issue them.

    Cheers.
     
    Last edited: Jan 14, 2005
  6. CB Swords

    CB Swords Forum Administrator

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    Paypal has their own rules.

    If you paid with a credit card through paypal then the credit card protection still applies. Paypal does have it's own type of chargeback for non-CC purchases but I do not know the timelimit on them.
     
  7. defyitall

    defyitall Art House Member

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    3 months for filing thru paypal.
     
  8. Skulpturen

    Skulpturen New Member

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    Thank you for your help! I'll try with my credit card company.
     
  9. plagueboy

    plagueboy New Member

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    FYI, Visa and MasterCard allow you to do a chargeback for up to 60 days, or longer if the merchant violated Visa or MasterCard regulations. If the merchant billed you prior to shipping, I'm pretty sure that this would count as a violation.
     
  10. GALADRIAL

    GALADRIAL New Member

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    Take Chris' word on this. He informed me of this a couple of months ago. I was getting a VERY NEGATIVE feedback from a vendor (they didn't want to chargeback my CC). I had gotten the correspondence all together and wrote my CC company. Alas....I got a TOTAL refund.

    Thanks Chris.
     
  11. Skulpturen

    Skulpturen New Member

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    Flamesandknives didn't respond to my E-Mail with the PAYPAL Confirmation, so
    I tried to solve this with my CC Company. They refund only up to 30 days!!!
    (I have a MASTERCARD).
    $ 355.- gone! Damn!
     
  12. Thorin

    Thorin Avatar of Darkness

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    We havent heard from Flamesandknives at all for a few months. I'm not exactly sure where the owner went to. If you'd like I could try and contact him for you and try and solve the problem. It's not fair to you that hes not responding to your mail. I'll see what I can do. Save your e-mails.
     
  13. CB Swords

    CB Swords Forum Administrator

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    Most credit card companies refund for atleast 6 months, are you sure you spoke to the right people Skulpturen?
     
  14. Skulpturen

    Skulpturen New Member

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    That would be very nice! Thank you so much Thorin!
     
  15. Skulpturen

    Skulpturen New Member

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    Hi CB Swords,

    I think so... I'll try again. Thanks for your help!
     
  16. evstrider

    evstrider New Member

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    Hey,
    I have bought many items from flames Knives off of ebay. I pre ordered LWK and they got delayed (as we all know) many times. Since I waited past when he said they would come in - by a few months - I asked for my money back and they gave it to me!
    So all I can say is they have been good to me. I think I still have an e-mail adress (I ordered off of ebay) it might be different then the one you have. So if you want it just pm me. Hope this helps :)
     
  17. Flamesnknives

    Flamesnknives New Member

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    I am the primary owner of Flames-n-Knives. I would like to help you clear this up. If you feel you have been neglected in anyway, I do apologize. We get approx. 400 or more emails a day, and as such sometimes people do fall through the cracks. I would like to discuss this further with you, and anyone else who has had a problem with us, so please contact me at flamesnknives@aol.com or steve@flames-n-knives.com

    Thanks
     
  18. Jessehk

    Jessehk The introverted

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    thanks for politely responding to clear things up. I'm sure the members who had complaints will be appreciative.
     
  19. Skulpturen

    Skulpturen New Member

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    So I'm still waiting for your reply/refund...
     
  20. Thorin

    Thorin Avatar of Darkness

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    He does get about 400 e-mails a day. I'd wait. Im sure they are working on it.
     
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